Ecom Customer Service and Junior Marketing Assistant - Chatswood, Australia - Pump Haircare

Description

We are seeking a dedicated and enthusiastic individual to join our ecommerce brand as a Customer Service Representative and Junior Marketing Assistant.

This role is crucial in ensuring customer satisfaction and maintaining our brand's reputation.

We are specifically looking for a self-starter who wants to take initiative, learn through doing, and grow within our business.

Located in Chatswood, we are a premium haircare brand devoted to providing environmentally friendly hair care products for women.

As an e-commerce business, we sell to customers all over the world and our products can be found in selected hair salons and retailers across Australia.

Customer Support:

• Utilise Shopify Platform to accommodate customer requests for order changes, issuing discounts and replacements of faulty/missing goods
• Provide accurate and detailed information about our haircare products, including personalised recommendations
• Resolve all parcel shipping delays and disputes by liaising with local post and international courier services to ensure adequate delivery of parcels
• Monitor and respond to comments, messages, and reviews on social media platforms.
• Inspect and process all parcel returns and resolve customer complaints

Junior Marketing Assistant Duties:

• Assist with influencer management, including identifying potential influencers,, managing database, maintaining relationships, and coordinating collaborations.
• Support the marketing team in executing digital marketing campaigns across various channels.
• Conduct market research and competitor analysis to identify new social media trends and opportunities.

Ad Hoc Tasks:

• Support the team with various administrative tasks as needed.
• Collaborate with crossfunctional teams to ensure smooth operations and efficient workflow.
• Adapt to changing priorities and assist with other tasks to meet the demands of the business.

Skills and Experience

• Shopify knowledge highly regarded
• Experience in online retail, sales, or administration / support role
• Interest in the hair and beauty industry
• High school diploma or equivalent; bachelor's degree in marketing or a related field is a plus
• Excellent verbal and written communication skills
• Strong problemsolving and conflict resolution abilities
• Familiarity with social media platforms, creative content abilities is a plus
• Selfmotivated, team player with a positive attitude and a willingness to learn

Salary:
$50, $60,000.00 per year


Schedule:

• Monday to Friday
• No weekends

Work Location:
Hybrid remote in Chatswood, NSW