Dispute Resolution Officer - Melbourne, Australia - Dixon Appointments

Dixon Appointments

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full-time located in CBD, WFH opportunities

3month assignment
State Government Department
Fulltime located in CBD, WFH opportunities
3month assignment
State Government Department

The Organisation:

A State Government Department that leads the vision for a justice and community safety system that works together to build a safer, fairer, and stronger Victoria.

The Role:

Working as part of the Dispute Services team and reporting to a Lead Officer in the Client Services, you will be responsible for resolving and escalating a range of building disputes including conflicts related to construction, alterations and renovations, extensions, demolitions, and more.

Responsibilities:

Assess disputes to determine jurisdiction according to legislation and business rules
Determine the appropriate action for cases including the need to escalate
Make recommendations for Dispute Resolution Orders where a record of agreement cannot be reached
Facilitate conciliation meetings in a variety of types and settings
Document case actions, communications, and decisionmaking using MS Dynamics

Skills & Experience:

Experience working within a similar complaint focused organisation
Confident in dispute resolution techniques
Demonstrated ability to manage competing highvolume caseloads
Excellent interpersonal skills with a strong customer focus
Booster vaccination required

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience.

Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.