Aps 6 - Brisbane, Australia - Department of Veterans' Affairs

Department of Veterans' Affairs

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Salary Range:
$91,239 -$103,605 + Attractive Superannuation

The Veterans' Access Network Manager is responsible for managing front line client service delivery within South East Queensland.

This includes managing a team that deliver services in person at the Veterans' Access Network office, via the phone or online.

Duties

Manage the daytoday client service delivery and office operations to deliver frontline services for veterans and their families.
Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others.
Obtaining evidence to guide performance discussions and address underperformance by utilising the departments underperformance policy.
Inspire and motivate a team of client service officers to be innovative, creative and high performing.
Manage the workload of the team by allocating resources, and making sure key due dates are met.
Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies.
Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes.
Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager.
Delivering presentations to ex service organisations or other stakeholder groups.
Management of regional offices and offices colocated with other government departments.

Eligibility