Customer Service - Melbourne, Australia - Lyka Pet Food

Lyka Pet Food

Verified Company

Melbourne, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Salary on this job ad is purely an estimate provided by Indeed and not representative of actual salary.

This is a Customer Care Specialist role with Lyka based in Melbourne, Australia

Why Lyka
Our capes are on to reshape pet wellness, an industry built around outdated and shady products and practices. Our first brand, Lyka, delivers fresh, human-grade meals as a subscription service to dogs across Australia.

Our capes are on to reshape an industry built around a highly processed and unnatural diet. In a world where kibble is designed to sit on a shelf for months, nutrition comes second. Lyka is flipping the status quo and putting nutrition first

Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Care Specialist Role At Lyka
Lyka is growing quickly, and no two weeks are the same. You will be part of our high performing and ambitious team and face diverse challenges on the job.

If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

Responsibilities

Be the first point of contact to our customers, advising them on a variety of nutritional and dietrelated questions
Grow longterm relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
Work with Lyka's tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
Work with Lyka's operations team to ensure all customer order requests are executed
Monitor customer deliveries and respond as required to ensure a smooth delivery experience
Work with Lyka's growth team to assist in engaging the community and executing customer experience projects
Problemsolve through sometimes complex and challenging technical enquiries
Assist in developing Lyka's Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
Foster a growthoriented, positive and highperformance culture that motivates employees and is aligned to the company's mission

Key Responsibilities