Technical Communicator - Perth, Australia - WesTrac

WesTrac

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the
Technical Services Manager the
Technical Communicator is responsible for providing technical support by assisting with troubleshooting complex machine faults and providing repair advice.

On a daily basis, you will be engaging with various stakeholders including customers, management, our product support and engineering teams and the service department with the main objective of restoring product functionality with a quick turnaround time.

No single day will be the same as a Technical Communicator, you will enjoy a wide variety of work that offers diverse challenges to resolve unique situations, resulting in a high level of job satisfaction.

This role serves as the technical liaison between WesTac and Caterpillar and you will be continuously monitoring the health of products by analysing developing trends from various input streams and engage with product groups accordingly.

For some issues, you will be required travel to the job site to carry out investigative testing and analysis before providing recommendations for paths to resolution.

Location:
South Guildford

Roster:
Monday to Friday, Permanent Full-Time

About You:

Trade qualified as a Mechanic, Heavy-Duty Equipment Mechanic or Automotive Electrical Technician
Proven understanding of the importance of safe working practices
Technical and product knowledge of Caterpillar equipment and operating systems will be an advantage
5 years of posttrade experience with proven ability to read electrical and hydraulic schematics
Excellent verbal and written communication skills with the ability to clearly articulate technical knowledge
Exceptional diagnostic and problemsolving skills
High attention to detail with the ability to identify continuous improvement
Intermediate computer literacy skills (including Microsoft Office)
Ability to develop and mentor a workforce through transfer of knowledge
Ability to work successfully within a team and autonomously
Flexibility and willingness to travel to site at short notice to attend to investigations

What we offer:

Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
Job security with a consistent pipeline of work
Unrivalled training and development via The WesTrac Institute
Fantastic team environment and inclusive work culture
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today