Bar and Front of House Supervisor - Melbourne, Australia - Whitehorse City Council

Whitehorse City Council

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Band 5 - $76k + 11% Superannuation:

-
Full Time:

- **New venue, great team and flexible hours
**The Round is seeking a dynamic and experienced Bar and Front of House (FOH) Supervisor to join our team.

We employ passionate, customer-focused people who are committed to delivering service excellence for our community.

The Round is owned and operated by Whitehorse City Council, a leader in the provision of arts and cultural services in the eastern region.

Led by a dynamic team, your skills and expertise will be valued in a collaborative and engaging environment.

Opened in September 2023, The Round is an innovative, versatile and inspiring cultural venue set in an expansive parkland setting

The facility offers:

Largescale theatrical performances and intimate shows across two theatres
A functions centre banquet style seating up to 300 people and auxiliary meeting rooms
Local festivals in the natural amphitheatre
Community classes in purposebuilt spaces

At Whitehorse City Council, community is at the heart of everything we do.

To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times.

The five pillars of our transformation focus on:

Excellent Customer Experience and Service Delivery
Great Organisational Culture
Innovation and Continuous Improvement
Good Governance and Integrity Long Term Financial Sustainability

The role:

The Bar and Front of House (FOH) Supervisor will ensure a welcoming environment, attractive presentation and smooth operation of Front of House areas at The Round, Whitehorse City council's state-of-the-art performing arts and function centre.

They will ensure a high quality customer experience for visitors, patrons, hirers and stakeholders of the venue.

About you:

A relevant degree or diploma with some relevant work experience or lesser formal qualifications with relevant skills.
Knowledge and skills in providing a high quality customer experience, preferably in a commercial hospitality or performing arts environment.
Demonstrated ability to supervise staff.
Excellent verbal skills with the ability to communicate effectively with staff, customers, suppliers, artists and venue hirers with ability to gain their cooperation when required.
Demonstrated ability to deliver efficient, responsive and highly organised front of house operations including the ability to resolve problems as they arise using

sound judgement.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Transformation:

We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Further Information:

Further information is available from Megan Coe on Applications close Sunday 17 December 2023.

Addressing the Key Selection Criteria is not required.

Download the Position Description:

Bar and Front of House Supervisor

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people.

Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a divers