Claims Officer - Brisbane, Australia - Hudson Australia

Hudson Australia

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Hudson are seeking highly experienced Claims Officers to join a federal government body in an ongoing contract based in the Brisbane CBD.

You will have the opportunity to join a collaborative and open forum style team. Training is provided however, a positive and open-minded attitude is essential to success.

YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE

We are seeking individuals that have a knack for claims and love providing support to those in need.

This is a contract postion with regular intakes.

Pay rate will start at $44 p/h + super

Brisbane CBD, close to public transport with working from home options once certified.

Duties will include but not limited to:

Answering calls and providing information to assist client queries
Coordinating appointments and providing administration support to the team
Chasing up documents and referral letters
Liaising with healthcare providers and medical experts
Managing cases and processing multifaceted claims
Undertake research to inform evidencebased decision making

Desirable skills and attributes for the role:

The ability to demonstrate empathy and patience for individual's circumstances is essential
Previous customer service experience over the phone
Excellent telephone manner
Experience working within the healthcare sector
Proven ability to gather information and make confident decisions
Previous experience working through claims or injury management cases
Exceptional communication skills
The ability to show patience and listen to clients over the phone
Demonstrated ability to follow process, policy and legislation
23 years administration experience preferred
Resilience, a sense of humour and a proactive attitude are all essential.
Previous Government experience highly regarded
ASP45 level experience highly regarded

You must be willing and capable of passing baseline clearance security checks in order to be successful for this role.