Service Manager Canberra - Kone

Kone

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities.

As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

The future of work is flexibility

) for more information on KONE's approach to flexible work.

Our work will take you in different directions.

KONE has an exciting opportunity for an exceptional Service Manager to join our team in Canberra, A.C.T.

The Service Manager leads and coaches the team of Maintenance Supervisors, Account Manager and Sales to reach the Maintenance and Modernisation Business targets and objectives.

He/she is also responsible for driving the specific business change initiatives, ensuring business benefit realization, and promoting customer centricity and service mindset.

What will you be doing?_
Accountable for leading the Sales and Operations of the Maintenance and Modernisation business and ensuring the quality and profitability of service delivery
Accountable for making sure that individual target setting, and action planning takes place annually, and is followedup in regular reviews
Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model, Sales and account management etc.)
Accountable for his/her team's received orders as well as that short

- and long-term monetary targets are met, and that work is executed and invoiced

Leads and coaches the team and manages the performance of the team through weekly 1on1 meetings
Accountable for driving business growth within the ACT and Regional areas of NSW.
Regular field/customer visits with supervisors and regular field audits with supervisors
Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle
Are you the one?_ 4years' experience in running a service team in a similar role
Electrical background or degree desired
Previous experience in running a service team
Solid knowledge of maintenance and modernisation methods in the elevator Industry desired
Market and customer needs business understanding
Experienced in reporting and must have an analytical mindset
Wide knowledge of construction Industry contracts and their management
Proven experience in maintaining a quarterly and yearly budget desirable
Excellent Customer Relationship management skills
Proactive approach with the ability to communicate effectively with key stakeholders across all levels
Advanced proficiency in Microsoft Office, Excel and Word, PowerPoint
What do we offer?_
Great benefits and remuneration
Base + car allowance+ bonus
Work with industryleading products and technology
Join a global organisation with a strong focus on training, safety and quality
Career progression opportunities within a global organisation
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
Excellent culture and supportive team

This role is being sourced directly by KONE. We respectfully request no agency approaches.

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._