Manager Collections Strategy - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You are a passionate and engaging individual who has a true passion for Data & Analytics.

We are a team of values-driven Collections Strategy professionals, striving to deliver a simple and better collections business by improving our customer and people experience through the use of data driven decisions.

Together we can harness the power of data to improve the financial outcomes for our customers and communities to help build a brighter future and really make a difference.

See yourself in our team:

Retail Banking Services (RBS) offers market-leading products and services, supported by some of the world's best systems and processes. The team are responsible for managing the credit risk for collections portfolio. We use data to inform and make decisions, aiming to balance revenue, losses and expenses. We work closely with the front-line teams, and the technology teams to implement and execute our strategies.

On a day-to-day basis you will:

Partner with stakeholders from broad cross-functional teams to deliver our new strategic collections platform as part of the Simple Better Collections (SBC) program for our Home Loan products.
Collaborate with the project, compliance and business stakeholders to ensure all business readiness activities are completed prior to deployment.
Adhoc Analysis and Testing, utilising hypothesisled approach to conceptualise a problem to find core drivers.
Produce monthly reports for Senior Management and present complex analysis to a variety of nontechnical audiences.
Engage with key stakeholders in Home Loan collections to drive enhancement in collections strategies utilising data and analytics based decisioning.

We are interested in hearing from people who have:

Proven experience in a Credit Risk analytical or collections environment.
Proficiency in data manipulation and statistical analysis
(SAS, SQL, R, Excel).
Prior experience in statistical modelling working with decision engines is preferred.
Ability to work with large data sets and understand interactions between relevant data.
Experience in change management, influencing, workflow management, and managing to the highest degree of compliance and governance including documentation.

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Advertising End Date: 01/04/2024