Customer Engagement Representative - Sydney, Australia - Commonwealth Superannuation Corporation (CSC)

Commonwealth Superannuation Corporation (CSC)

Verified Company

Sydney, Australia

4 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Posted: 31/03/2023

Closing Date: 16/04/2023

Job Type:
Contract

Location:
Sydney

Job Category:
Banking and Financial Services,Call Centre and Customer Service

CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.
CSC is a superannuation fund with approximately $60 billion in funds under management.

CSC is a progressive future focused employer with a drive to make a difference in the retirement outcomes for our customers.

Our purpose is to build, support and protect better retirement outcomes for all our customers.

Our mission is to be the trusted and valued partner who achieves long-term investment objectives, guides informed retirement decisions, and gives our customers peace of mind that their futures are in safe hands.

The drive to make a difference.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing.

Through our world-leading investment strategies, we are always growing and improving.

That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

Your new role

We're looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

You are a resilient, professional high performing team members, who have the customer at the heart of everything they do.

You have an appetite to learn about CSC's products and work proactively in your team.

The key to success is that you consistently provide outstanding customer service when interacting with CSC's highly valued customers, listening actively and handling their needs with urgency and care.

As the central point of contact customers your engagement and desire to help people is essential.

Start:
Our scheduled start dates will be in early May 2023

Training:

To ensure your success in the position, you will be provided with a blend of classroom and on the ground training and ongoing support from your team.

The training will need your full time commitment and attendance is crucial to your learning, and your success in this role.

Location:
Open to remote locations, and hybrid working arrangements in Canberra.

Contracts: 12 month full time, up to 38hrs per week / 8 hours per day (roster based)

Desired Skills and Experience:

What you'll need to excel

Available to work rosters from Monday to Friday between 8am6pm (8 hour shifts)
12yrs experience working in similar position and in busy, fast paced call centre or contact centre environments
Ability to connect and support our customers with a professional and empathetic phone manner
Professionalism, customer focus and ability to contribute to a positive business culture
Highly developed multitasking, organisation and customer service skills to capture data as you speak with your customer over the telephone
Excellent administration skills, including written and researching skills to seek responses when on the telephone with your customer
Highly developed communication skills, with the ability to hold customer centre conversations and build rapport
Ability to learn quickly on new systems while processing new information and retaining key information
Be passionate about customer service and have a natural desire to help others

What you'll get in return
Opportunities to gain the skills, experience, and development you need to enjoy a fulfilling career.

You will have engaging and meaningful work in an environment where you have the opportunity to contribute to our Customers retirement journey and make a difference every day to the lives of others.
You will have access to work from our contemporary, collaborative and sustainable workspaces in Canberra and Sydney.

Hourly rate contract position (38 hours per week)
Training, development and career opportunities
Opportunity to contribute to drive customer satisfaction while supporting your team

Be Super appreciated

Access to flexible working arrangements
Multi award winning health and wellbeing strategy SuperYou
Learn from experienced professionals
Great people to work with
Work that makes a real difference to our members' lives

- investment in your learning and development

How do I apply?

Please note Agency submissions will not be considered for this position.**
Applications Close: 8:00pm, Sunday 16 April 2023

More about CSC

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams.

We're proud to serve those who serve our country.

Watch our video series and meet the staff behind our 100 years of inspiring stories
**Visit our careers page and website to discover more about CSC