Customer Support Coordinator - Sydney, Australia - CBRE

CBRE

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Posted- 05-Jun-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Sydney - New South Wales - Australia
Entry level Facilities Admin role, provide responsive customer service to stakeholders

Permanent Opportunity with a strategic client account

Sydney | Land of the Gadigal people
Our client is a leading commercial property owner who creates spaces where people thrive.

We have a permanent opportunity within the Customer Support Team for one of our Key Client Accounts, who manages the Facilities Management for a portfolio of Commercial Assets.

You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

Here's what you will focus on:

Providing superior customer service to our client
Building positive relationships and engaging customers
Acting as the first point of contact for our valued client
Coordinating service and facilities professionals in response to customer requests
Timely management and processing of customer requests, queries and billing information
Account administration and supporting the Facilities Management Team as well as client
Understanding and responding to the needs of all key stakeholder
s

Your Background:

To be successful in this position you must have proven experience in a similar role with a strong focus in demonstrating customer service.

Fulfilling the below criteria is also advantageous:

Strong interpersonal and relationship management skills
Exceptional written and verbal communication skills and a professional phone manner
Call and query handling and call resolution skills
Strong administration, organisational and time management skills
Proficiency using Microsoft Word, Excel, Outlook and call centre technology

About us:

At CBRE, our people enjoy working in a global real estate and property services organization with tremendous scale.

Every day you are empowered to be better, and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best every day.

Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

We look forward to hearing from you.