Guest Service Agent - Robina, Australia - Bond University

Bond University

Verified Company

Robina, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full-time, Fixed Term for 12 months_

Reference number:

About the position:

As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

Varied and customer service focused role
Supportive team environment
Central location and great staff benefits

Guest Service Agent

Campus Life

Full-time, Fixed Term for 12 months

Position Reference No:

Join Australia's number one University for student experience, and enjoy staff benefits including:

Free staff car parking

hour standard work week

Salary packaging options for FBT and Non-FBT items#
17.5% of base salary leave loading
Staff wellbeing program
Free & Confidential Employee Assistance Program available for all staff
Study assistance for staff and dependents#
Corporate health and finance discounts
Onsite Medical Centre and Counselling Services
Onsite Sports Centre including gym, fitness classes and pool#

About the Position
The Guest Service Agent the first point of contact for students regarding Student Housing and Mailroom services.

Reporting to the Manager, Student Housing and Mailroom Services, this position will be responsible for managing student room bookings, dining plans, key audits, student mail, maintenance requests and undertaking other administrative duties as required.

The role will also respond to general phone and counter enquiries regarding facilities and services.

About the person:

The successful applicant will have:

Previous exposure to high level of customer service with a minimum of 23 years experience
The ability to exercise judgement in crucial situations and advise students
Experience in processing accommodation bookings
High level customer service experience
Strong communication and interpersonal skills
Conflict resolution and organisational skills
The ability to prioritise tasks and work under pressure

Salary details:

The salary for the position commences at $ 61,445.31 per annum, plus 12% superannuation.

Additional information:

Application and submission details:

For further details regarding this appointment, please reference the Position Description and Selection Criteria.

Applications close: 5:00pm, Sunday 21st
April 2024

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty._

Conditions of employment are offered under a Bond Workplace Agreement (BWA).
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Eligibility criteria or membership fees apply