Guest Services Ambassador - Sydney, Australia - Colliers International

Colliers International

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

We are proud to be partnering with a Global Tech leader in delivering experiential excellence for their landmark Australian Headquarters; Commencing in the coming months, delivering market leading services at their newly developed campus, located in Circular Quay, Sydney.

This new partnership provides a chance to create and shape a new team with direct input to fostering a unique and dynamic team culture.

Job Description:

Being led by the GSA Lead Supervisor,
our
Guest Service Ambassador's (GSA)
assist with ensuring our Client Partners operations are seamless and leave a positive impression with every interaction.

Situated throughout the floors of this brand-new global campus, the GSA team will be the solution-orientated service professionals ensuring each experience is unforgettable.

The GSA team will work collaboratively to respond to challenges, motivate each other and celebrate success. These positions can expect direct interaction with employees, executives, customers, and partners. They will assist with calendar management for simple meetings and oversee event run sheets executed by the Events team.

Our Partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.

Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

Key accountabilities will include, but not be limited to

Support all functions across all specialty floors and workplace floors
Perform checkin/registration for our events and be the point person for welcoming all.
Perform related event support tasks to see success in every event, working closely with the Event & Hospitality Assistants
Main point of contact for all employees at all levels.
Navigate the ambiguous and maintain a service flexibility in an everchanging environment
Patience, a sense of humour, adaptability, and a positive, cando attitude

Qualifications:

3+ years successful customer centric service provision, in a B2B, hightech or fastpaced environment
Possess strong customer service experience; with a solid events background and service focused.
Resultsoriented, customer driven, organised with attention to detail.
Ability to assess and prioritise workload in a strict deadlineoriented environment.
Thrive on teamwork and overcoming obstacles, whilst winning as one team.
Knowledge of Google Suite, Slack and Quip.
Resultsoriented, customer driven, organised with strong attention to detail.

Additional Information

This position is a full-time office-based role in Circular Quay, Sydney servicing general office operating hours on a flexible roster (40hrs per week) that also supports after-hours event activity.

**This is something special Join us as part of the pre-opening team that will then foster connection, culture and be community champions for the long-term.