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    Service Desk Officer - Melbourne, Australia - Michael Page

    Michael Page
    Michael Page Melbourne, Australia

    3 days ago

    Michael Page background
    Full time
    Description
    • 12 Month Contract
    • Supportive Team Environment

    About Our Client

    Our client sits within the construction Industry.

    Job Description

    The successful applicant will be responsible for:

    • Responding to support requests and inquiries from end-users in a professional and timely manner.
    • Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
    • Installing, configuring, and maintaining operating systems, software applications, and device drivers.
    • Collaborating with other IT team members to escalate and resolve complex technical issues.
    • Documenting support activities, solutions, and procedures to build a knowledge base for future reference.
    • Assisting in IT projects and initiatives as needed, including system upgrades and deployments.

    The Successful Applicant

    The successful applicant will ideally possess the following:

    • Respond to incoming service requests and inquiries via phone, email, or ticketing system in a professional and courteous manner.
    • Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.
    • Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 support as necessary.
    • Document all service requests and resolutions accurately and thoroughly in the ticketing system.
    • Proactively monitor systems and networks to identify and address potential issues before they escalate.
    • Collaborate with other team members to share knowledge and best practices for improving service delivery.

    What's on Offer

    Whats on Offer:

    • Professional development and training opportunities.
    • A dynamic work environment that fosters creativity and innovation
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