Customer Care Support Specialist - Melbourne, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

- You are passionate about customer care with experience in eCommerce, looking for a role that suits your lifestyle**:

We are a team of innovative thinkers, solving complex problems with simple solutions:

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Together we can find the best outcomes for our teams and customers:

Rotating roster offered 7am to 7pm Monday to Sunday**:

Do work that matters

As a Customer Care Support Specialist
, you will be part of our eCommerce team. You'll be the friendly voice our customers hear when they contact us. If you're not already, you'll become an eCommerce specialist who understands the unique needs of our customers.

We're looking for someone with flexibility to work evenings, weekends, holidays, and occasional overtime when needed. We offer a rotating roster between 7am to 7pm Monday to Sunday
, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.

Our eCommerce Product Team is continually growing and we're going through a massive digital transformation. We're looking for experienced specialists to support our frontline teams and business banking customers. Responsibilities of your role could include -
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Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers
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Providing exceptional support to frontline teams and customers through evaluating the nature of each contact and determining the appropriate action to resolve the issue
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Be responsible for risk management activities such as running controls, resolving and providing support throughout remediation's, outages and incidents
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Communicate complex issues to appropriate service owners or departments to determine and recommend appropriate courses of action
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Optimizing documentation and help build processes for team and customer support and instigate changes that help scale our processes
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Have an opportunity to learn how eCommerce operates from the ground up, make a real impact on the future of the organisation and become an advocate of our products.

See yourself in the team

As a specialist, you'll be working within Merchant Solutions. We support our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. The eCommerce Product Team, is accountable for the development and optimisation of online acquiring solutions to deliver payment products and services to customers where the cardholder isn't present. We prioritise our customers and relentlessly improve their experience and solve their needs.

We want to hear from you if you have:

Prior knowledge of online payment processing, developing operating procedures and SOPs with previous banking experience is preferred

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Strong personal and customer service abilities with a passion for providing solutions
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A growth mindset with the ability to work flexibly through change and ambiguity
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Risk Mindset -all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

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**Advertising End Date: 23/02/2023