Is Service Support Analyst - Clayton, Australia - William Adams

William Adams

Verified Company

Clayton, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark.

Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Our IS Support team require a new team member, who can bring at least 2 years of Level 2 Helpdesk/Support Service Analyst experience.

This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania, so you must enjoy travelling for work.

ABOUT THE ROLE

Reporting directly to the IS Service Desk Manager, you will play a pivotal role as part of a small, fun and dedicated team of IS professionals.

Bring your engaging personality, enthusiastic approach and customer service brilliance with the ability to manage multiple requests with varying priorities, within agreed time frames.

Your key responsibilities will include the following:

Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
Performing user account creation and maintaining appropriate user access to the various IS systems
Ensure adherence to William Adams IS policies and procedures
Assist with installations, configurations and maintenance of IT hardware ie, laptops, desktops, monitors, iPhones, printers and other devices as required
Assign and maintain IS assets to staff and making sure assets are recorded in Asset database system
Be actively engaged in continuous improvement of systems and processes

ABOUT YOU

To be considered for this role you will have the following skills, experience & attributes:

Be reactive to employee needs
An engaging and professional communication style
Good time management, multitasking and organisation ability
Previous Level 2 support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365 etc

You will be surrounded by like-minded professionals that are passionate about William Adams values:

Integrity - The Power of Honesty

Excellence - The Power of Quality

Teamwork - The Power of Working Together

Commitment - The Power of Responsibility

Sustainability - The Power of Endurance

We will offer you an attractive salary package, opportunities to travel, ongoing training and development, work from home (1 day per week from home).

You will also be rewarded with a great range of discounts, benefits, and recognition for great work.

To further discuss this opportunity, please call Katie on

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