Customer Service Team Leader - Macquarie Park, Australia - Healthcare Professionals Group

Healthcare Professionals Group

Verified Company

Macquarie Park, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Benefits

Work within a renowned global optical device company
Macquarie Park, 2113 with parking onsite, close to transport links and cafes
Employee recognition programme
A collaborative, and high performing company culture
WFH Fridays

About the company

Be an integral part of a renowned optical device company operating across both surgical and consumer spaces for medical professionals across the globe.

Our client looks to provide effective treatments through an innovative and forwarded thinking culture.

They aim to provide the best level of service possible to enhance the quality of life to patients all over the world.

About the opportunity
Lead a strong, motivated, and driven Customer Service team in a high volume, fast paced environment.

In your new role, you will work closely with ( and within) your team to ensure orders & invoices are processed in a timely manner, be a point of contact for escalations, train up new team members and act as a triage to ensure changing priorities are met.

You will be genuinely committed to patient and customer satisfaction of a market leading range of innovative medical devices & consumables.

To be successful, you will have at least 5 years customer service experience, 2 years as a team leader, and a strong understanding of SAP.

Duties

Lead, inspire and challenge a customer service team of
Manage workflow and delegate tasks across the team, to meet team KPIs and customer expectations
Provide "on the job" coaching to enhance technical and soft skills within the team
Processing customer orders on SAP
Take inbound and outbound phone calls, with a focus on escalations
Liaise with cross functions of the business, ensuring needs are met
Reporting on fulfilment and stock availability for customers and commercial teams
Provide weekly & monthly reports to senior stakeholders
Gain strong product knowledge to educate the team and customers
Maintain positive relationships with customers

Skills and Experience

5 years customer service experience in the Medical Device or Pharmaceutical industry
23 years' experience as a team leader
SAP experience necessary
Strong Microsoft suite skills
Excellent communication skills
High attention to detail
Ability to problem solve

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Culture
The company is passionate about corporate social responsibility & ethics for employees and the wider global community alike.

The client has a focus on diversity and inclusion within the work space, with company benefits that focus on health and wellbeing.

The team culture is one that fosters growth and encourages achievement through collaboration and innovation.

How to Apply

About us

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