Customer Service Representative - Sydney, Australia - Hatch
Description
This role is at Commonwealth Bank (not for Hatch)
Hatch is supporting Commonwealth Bank to find a great Customer Service Representative - Group Fraud to join their Customer Support team.
About the role at Commonwealth Bank
Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.
Seniority
Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
Responsibilities
- Customer Advocacy and Feedback
- Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution
- Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Strengths
- Service orientation
- Actively seeks and develops strategies to help key stakeholders
- Resilience
- Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization
- Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
Job Type:
Casual
Salary:
$65, $85,000.00 per hour
Work Location:
Hybrid remote in Sydney, NSW 2000
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