Dispute Resolution Manager - Sydney, Australia - Impel Management Pty Ltd

Impel Management Pty Ltd

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Rapidly growing Fintech

Highly competitive salary package + hybrid working
Fantastic modern offices

We are seeking a Dispute Resolution Manager with experience dealing with AFCA to join a vibrant and growing non-bank lender who specialise in helping SME's achieve their dreams through fast and accurate access to finance.

The role will be to manage a newly established team with one junior staff member.

Day to Day responsibilities:

Case management of AFCA complaints & negotiations
Manage escalated mediation and problem solving for Consumers
Management of IDR/EDR complaints
Work with our 3rd party legal team to negotiate commercially minded settlements
Manage high priority legal requirements for the Collections Team
Ownership of Hardship agreements with customer
Manage small Service team

To be considered for the role you will have:

Strong experience working with or in SME lending businesses
12 years' experience in complaints and settlement negotiations
Good understanding of legal requirements through the arrears process
Excellent communication skills and ability to negotiate fairly and professionally
Ability to work with technology internal systems as well as navigating third party portal
Demonstrated initiative, drive, enthusiasm, and a team player
Excellent organisational and time management skills
High attention to detail
Ability to work well with other people and build good relationships

If you have the skills to match the requirements of this vacancy, please send through your up to date resume via the

"Apply" option on this page.