Premier Customer Care Representative - Mascot, Australia - TNT Express

TNT Express

Verified Company

Mascot, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the role

Plan and organise your own work on an hourly / daily basis
Run and provide customised reporting
Own and manage claims until resolution
Handle escalated or more complex issues
Follow predefined procedures and processes to resolve issues
Support the design, review and implementation of processes and procedures
Develop strong relationships with internal and external stakeholders

Experience & Abilities required

Two (2) years' experience in customer service & interaction
Microsoft Office / PC skills
Strong written and verbal communication skills
Positive attitude with a customer service mindset
The ability to take initiative to deliver the best solutions
Team player who is collaborative and supports others

The Benefits

Comprehensive training programs & ongoing support
Safety Above All Culture
Excellent career progression opportunities with a global organisation
Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*
The Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World's Most Admired Companies by "Fortune" magazine.

FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

The Philosophy
People-Service-Profit (P-S-P).

We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful.

Our success in the industry is attributed to our people.

Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers.

We care for our employees' well-being and value their contributions to the company.

The Culture
We honour innovation, integrity and commitment.

We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.