Client Services Associate - Melbourne, Australia - capital

capital
capital
Verified Company
Melbourne, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.

We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.


We're looking for client services professionals, to join our Global Client Services team here in Melbourne This team will be responsible for high-quality services and day-to-day operations at a global level.


What you will do:


  • Support our clients at all levels
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients' feedback and analyse how clients' experience can be improved
  • Keep open communication between the departments to resolve any issues
  • Dispute handling

A Bit About You:


  • Previous experience in the customer services field, preferably in financial services
  • Knowledge about the CFD industry and relevant products is highly preferable
  • Professional service over online communication channels
  • Ability to work under pressure, while working towards the team's goal
  • Strong verbal and written communication skills
  • Organisational skills including time management
  • Analytical thinking and good judgement


Capital Com has an open-planned office located at 120 Collins Street, close to public transport and within a vibrant environment.

Come and join a team of friendly and high performing individuals.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.
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