Regulatory Operations Officer - Sydney, Australia - NSW Department of Customer Service

NSW Department of Customer Service

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Regulatory Operations Officer - Transport & Business Licensing, Fair Trading Operations

Grade:
Clerk Grade 5/6

Duration:
Ongoing

Location:
Parramatta

Closing Date:
Thursday 16th May 2024 [9:59am]

Salary Range:
$93,295 - $102,941 per annum + super

Do you thrive on improving business practices and delivering innovative solutions that optimise customer outcomes in line with regulatory framework?_

Because we are searching for a proactive and motivated team member to join the Transport & Business Licensing team within Fair Trading Operations.

Motor Dealers & Repairers
Pawnbrokers & Second Hand Dealers
Tow Trucks
Community Gaming
Paintball and
Property and Conveyancing

This unit is a high-volume assessment environment that provides quality customer services and makes decisions in accordance with administrative law principles, to a range of stakeholders regarding all matters related to Licensing.

To be successful in this role, you will:

Possess outstanding organisational and time management skills and the ability to prioritise accordingly
Thrive in a busy work environment while also supporting colleagues to achieve their outputs
Pride yourself on attention to detail whilst meeting time sensitive deadlines.
Be able to proactively manage customer expectations in a specialised licensing environment
Be solution focussed and actively contribute to a positive team environment.

This role is responsible for:

Developing and maintaining specialist legislative knowledge to increase staff capability to ensure the delivery of a highquality customer experience
Responding to customer enquiries and delivering a range of processing activities with accuracy and efficiency to ensure service is provided to expected standards
Reporting new or emerging issues or trends and providing recommendations to facilitate the efficient flow of work to optimise service delivery outcomes

What we need from you:

An up-to-date resume and cover letter (maximum 2 pages) which outlines how your skills and experience are a suitable fit for the role.

Salary Clerk Grade 5/6 with a base salary starting at $93,295 plus superannuation.

Please note:

A talent pool may be created to fill any possible future vacancies which may arise in Fair Trading Licensing.

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

Closing Date:
Thursday 16th May 2024 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.

We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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Information on adjustments available for the recruitment process