Government Service Manager - Sydney, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Partner with the PCM Account Management Team to develop and maintain a strong sales pipeline through referral generation
Drive customer insights and opportunity identification and improve customer satisfaction and quality of service delivery

Work flexibly and supportively with colleagues both within Business Unit and function to ensure that the function overall operates in a smooth and efficient manner.

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they're buying a home, building a business or saving for things big or small.

As a Government Service Manager, you will be accountable for delivering exceptional customer service to ANZ's Institutional customers and will report into the State Manager, Client Service (NSW) and matrix report into the Transaction Banking Head of Government NSW.

You are responsible in enhancing the customer experience, retention and satisfaction and the overall bank's reputation, profit and profile, through the delivery of exceptional customer service.

Activities include the full servicing of customer enquiries, fulfilment functions, managing customer enquiries including technical enquiries across electronic channels.

Develop and implement product and service solutions that add mutual value to the customer and bank and manage the end to end service proposition for the portfolio.

Role Location: 242, Pitt Street, Sydney, NSW 2000

Role Type:
Full-time Opportunity

Internal - 12 month secondment
External - 12 month Fixed term
What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Strong experience in customer servicing and strong focus on providing a quality customer experience.

Portfolio maintenance, customer retention and satisfaction, and working with the PCM Account Management teams to identify and progress customer and portfolio growth opportunities.

Strong industry knowledge of transaction banking and servicing of Institutional customers. Maintaining a thorough understanding of the specific industry, and the forces acting on the industry, recognising the issues which will be faced by the specific customers and provide them with proactive solutions
A successful track record of managing and resolving client issues. Identifying and progressing continuous improvement and best practice sharing opportunities across the portfolio and Client Service team
Strong influencing, problem solving and negotiation skills
Exceptional Relationship Management skills. Collaborating and partnering with the respective PCM Account Management teams to drive business growth and to working closely on RFP and RFI process for existing and prospective customers
Demonstrated ability to deliver superior service and meet competing demands. Building and developing strong customer relationships, identify customers cross-sell opportunities, working closely with the PCM Account Management Teams and Relationship Managers and look for innovation opportunities

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.

We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

13/01/2023, 11.59pm, (Melbourne Australia)