Intake Worker - Collinswood, Australia - Employment Plus AU

Employment Plus AU

Verified Company

Collinswood, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Number of Positions Available:
1

Start your career with The Salvation Army today
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
ABOUT US
The Salvation Army is one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

As per current Intake Worker job description except F/T position

The Moneycare Intake Worker undertakes triage and assessment services across The Salvation Army's helpline services - they are the first point of client/agency contact and refer clients to numerous community-based services essential to supporting the individual client needs

The Helpline services provided by The Salvation Army include: The National Debt Helpline; Moneycare Intake Helpline; and Affordable SA Helpline.

The Helpline services provide information, support and advocacy to help people deal with immediate financial problems and minimise the risk of future hardship.

ABOUT THE ROLE

This position supports individuals and families to navigate financial crisis and build financial wellbeing, capability and resilience by providing accurate information, triage/assessment that result in appropriate referrals to relevant community support services, including financial counselling.

This is a part-time position, 30 hours per week fixed term.

Other responsibilities:

All phone calls answered within TSA guidelines and targets
Outbound calls are conducted in accordance with guidelines and directions
Effective respectful relationships are established and maintained with networks, government, nongovernment agencies and clients that maintain professional boundaries
Client interviews/assessments are conducted in a nondiscriminatory manner using appropriate information gathering techniques
Assessments/triage follow TSA Helpline procedures to determine service access, including assessing urgency & if phone appointment can service client needs
Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems

IDEAL CANDIDATE WILL HAVE

Certificate 3 in Community Services or relevant field and/or Certificate 4 Telephony Counselling or willingness to obtain qualification.
Must be a member of SAFCA expected to work towards and maintain membership
Knowledge of lifestyle pressures faced by disadvantaged people in the community
Knowledge of family dynamics, special needs and problems facing lowincome earners
Understands and implements appropriate procedures and strategies to deal with crisis situations
Be able to provide proof of Eligibility to Work in Australia

YOUR LIFE AT THE SALVOS

Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits

Employee Assistance Program

Independent confidential counselling service
Financial, retail and lifestyle discounts and benefits
Discounted health and fitness programs through Fitness Passport
Up to 8 weeks leave per year through our purchase leave scheme
Generous Parental Leave offering of 12 weeks
Up to 5 days paid leave per year to support a TSA program or activity
An inclusive culture of dedicated, passionate and professional team members
Positively supporting and impacting the lives of others through your career contribution
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
We are committed to providing a safe environment for our people. _
Please note that The Salvation Army has a mandatory vaccination procedure._
We value Integrity, Compassion, Respect, Diversity, and Collaboration_