Customer Service - Sydney, Australia - National Workforce

National Workforce

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Parramatta Area Sydney NSW

$55 - $70 Annually

Full time

Permanent opportunity

- $65k plus Super

Varied, interesting role

Customer Service Officer - $65k plus Super

Our client is a no 1 supplier of manufacturing products for Builders and Architects across New Zealand, Australia and the USA.

Due to internal movement an exciting opportunity exists for a Customer Service professional with Estimation experience and strong computer skills to join their team.

This is a fulltime permanent position and is initially based in Frenchs Forest but will be relocating to Wetherill Park in February 2024.

Duties will include -

Acting as liaison between the NZL Engineering and product development team and the Sydney Team
Providing high quality customer service and support
Ensuring customer orders are reviewed, verified and processed as per the requirements
Filing/maintaining all paperwork including digital filing
Preparing quotes for clients and ensuring 100% accuracy and clarity on pricing proposals and quotations
Preparing and communicating work orders for manufacture
Receiving, handling and investigating client complaints and issues
Following up queries relating to order ETA's
Assisting with the showroom, ie maintenance and presentation
Keeping systems and records up to date and accurate
Ensuring Tenders are back within 48 hours and maximise Tender opportunities
Assisting Business Development Managers as required
To be successful in this role you will possess the following skills and experience
Estimation experience, preferably in the Building industry
Superior computer skills
Epicor, Sugar or similar
Experience using Microsoft Excel & Word
Product and sales process knowledge
Exceptional customer service skills
Previous experience in the Manufacturing, Trade or Building industries
Strong verbal and written communication skills
Sound problem solving and analytical capabilities
Time management and organisational skills
Ability to adapt and embrace change
Accuracy, speed and Attention to detail
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