Customer Success Specialist - Wetherill Park, Australia - Oceana International

Oceana International

Verified Company

Wetherill Park, Australia

5 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us
Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.

Objectives of this role

Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customersuccess strategies and best practices, as well as customersupport content, with help from all departments
Communicate effectively with potential, new and existing customer & senior managers to better understand customer needs, maximize retention, growth, and sales
Maintain existing and new customersuccess metrics and data as directed

Responsibilities

Serve as daytoday contact for new customers, on boarding and retention.
Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
Facilitate interaction and workflow among project team members
Collaborate, problemsolve, and/or strategize with team members on upcoming projects
Oversee the sales operation on a customer basis for seasonal orders such following up on orders, provide etas, liaise with customers to place their orders, provide updates to customers, promotions and abnormalities etc
Assist with showroom and roadshows to effectively assist customers Face to face to obtain revenue target and increase customer experience. Also assist with preparations.
Assist customers with inquiries, prepare quotations, accurately receive and key sales order, send sales confirmation
Collect and analyse sales performance and customer related data from various internal and external sources
Prepare sales promotional materials and customer communication and proposals
Other tasks as directed by management

Required skills and qualifications
- experience in communications, sales, account management, or customer success

Strong skills in verbal and written communications, strategic planning, and project management
Analytical and processoriented mindset
Ability to work effectively across multiple departments in a deadlinedriven environment
Active team player, selfstarter, and multitasker who can quickly adjust priorities
MUST have intermediate excel skills for data analysis and data entry
Wholesale experience desirable

About the role

Full time position
New in house position
Monday to Friday 8.30am 5pm
Wetherill Park head office location
Onsite and street parking available
Amazing team to work with
Must have full rights to work in Australia and must be able to work full time hours

Salary:
From $60,000.00 per year

Work Authorisation: