Service Technician - Scoresby, Australia - DFP Recruitment Services

DFP Recruitment Services
DFP Recruitment Services
Verified Company
Scoresby, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Job description:

Our client is a trusted global company, and their customers are at the heart of everything they do.

With sustainability at heart, they are leading the way in designing full and integrated solutions for commercial kitchens, beverage solutions and commercial laundries that deliver high productivity, lowest lifecycle costs and are easy to use, maintain and service.


The role:

  • To provide our Customers and Partners with Best in Class Customer Care in Field Service & Support
  • To develop and grow business in the Customer Care with PACS through Essentia
  • Manage Quality issues reporting to QA team. This include liaison of technical solutions with technical helpdesk as well as factories
  • Manage Warranty Claims & Budget
  • Responsible for management of difficult customer complaint feedback and to propose resolution
  • Responsible for close collaboration with Commercial Team
  • To support Commercial Team on Installation, Testing & Commissioning for key projects
  • Expansion of Service Partner network with Commercial Team
  • Organize & Conduct Technical Training for internal staffs and external partners

Who we look for:

  • High level Technical Knowledge in Commercial Food Service, Coffee and Beverage equipment
  • Dynamic & hands on to provide direct service to Customers
  • Ability to organize and deliver technical training to customers and partners
  • Proficient in Microsoft office (MS Word, Excel, PowerPoint)
  • Ability to multitask in a fast paced environment
  • Good communication skills, ability to manage partners and difficult customers
  • Possess team spirit and driven attitude
  • Willingness to learn and innovate

Note:
You may be required to provide evidence of your COVID-19 vaccination status.
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