Customer Service Officer - Sydney, Australia - NSW Government -School Performance - North
Description
Customer Service Officer
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2 x Ongoing & 1x Temporary (until 20/09/23)
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Location: 259 George St Sydney
About the Department of Education
The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.
The Admissions team is a dynamic, hardworking team, committed to providing the best possible customer service in a very fast paced environment.
The team comprises of a senior admissions officer, a senior study abroad officer, 5 customer service officers and 5 student advisors who all report to the Manager, Admissions.
About the role
This role provides information and customer service to clients and stakeholders of the NSW government schools international student program and supports the admissions team.
- Liaise with schools and external stakeholders to arrange placement in schools and homestay families.
- Make assessments and decisions on individual cases based on departmental policies and federal and state government legislation related to International students.
role description
About you
- Fluency in at least one Asian language is desired.
- Experience in customer service roles dealing with nonEnglish speaking overseas customers.
- Experience in International Education will be highly regarded.
- Willingness to seek guidance and direction from experienced staff.
- Be proactive and selfmotivated.
Essential requirements of the role
Hold a valid clearance to work with Children (WWCC) for paid employment.
Key knowledge and experience
- Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Benefits
- Opportunity for career progression in the Department of Education
- Flexible worklife balance: Minimum of 2 days in the office per week.
- Competitive salary
- 35 hour week
How to apply
***1. Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role
- Attach an up-to-date resume (maximum of 5 pages)
This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.
Closing date:
Wednesday 13th December 2023 at 11:59pm.
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._
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