Team Leader - Strathfield, Australia - Global Disability & Health Care Services

Global Disability & Health Care Services

Verified Company

Strathfield, Australia

5 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Global Disability is one of the leading organization in providing qualified and skilled Disability Support Workers.

Global Disability provides services and support to people with Disabilities in various sectors such as Homecare services, National Disability Insurance Scheme and Department of Communities and Justice.

Position Purpose
We are looking for an experienced manager to lead our small team in Allocations and Rostering. The Team leader will contribute to the development and growth of the Business.

This entails ensuring Business development towards consolidating and expanding existing markets, developing new markets for diversification and more pronounced profit-making.

The team leader will lead by example and guide the allocations team in achieving the targets and KPI's of the business.

Position Description

Main responsibilities include the following:

Conduct client meetings to a variety of clients and attend networking efforts aimed at finding talent or to maintain strong rapport with existing clients.
Promote and encompass Global Disabilities core values, mission and vision within your own team and across all internal groups
Reporting to the General Manager through monthly meetings regarding the operations of the Office Bookings. Discuss challenges and
Will be process and outcome driven proactively driving a better way of working and increasing product delivery (hours) in Bookings.
Have highlevel interpersonal skills, with an ability to communicate across all levels and departments both within Global Disability and with external partners.
Management of issues or complaints within bookings
Designation and allocating responsibilities to each consultant to ensure that the processes of Bookings is efficient and achievable.
Addressing weekly Team meetings and Weekly Rosters for Booking Consultants
Filling in adhoc shifts and roster allocations, shift confirmation
Manage and handle complaints whilst following the Complaints Policies and Procedure

Attributes

Ability to interact with External and Internal clients professionally
Minimum 2 years' experience in coordination and management support
Experience in a similar position and background in recruitment or Human Resources
A high level of motivation and drive to support and coordinate a wider team
Strong written skills for the creation of plans, reports, correspondence and other documents
Demonstrated time management and problemsolving skills
Good Knowledge of about marketing principles and client development in a professional service industry setting
Ability to think creatively and use initiative to work independently and as part of a multidisciplinary team
Strong Computer literacy and fast data entry skills
Attention to detail
Demonstrate a cando attitude
Ability to meet KPI's and deadlines whilst accurate in the pace of work in a fast paced office
Strong Verbal and written proficiency, including professional proofreading, editing and presentation capability
Positive friendly disposition
Ability to face and overcome new challenges seen in the course of work
Ability to work and interact with members of staff at various levels in the organization
Ability to arrive fast at workable decisions and to adapt self to any working condition