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    Service Advisor - Brisbane City, Australia - BOSS Plow

    BOSS Plow
    BOSS Plow Brisbane City, Australia

    2 days ago

    Default job background
    Description

    Are you looking to move away from hands-on work and focus on managing workflows? Do you excel in customer service?

    We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Advisor. You'll report to the Service Manager and handle service requests from our customers. Your duties include taking calls, managing parts and work orders, providing low-level technical assistance, and gathering customer feedback. This role is ideal for a customer driven person looking to kick start their automotive career or a seasoned technician looking to step away from the tools.

    What will you do?

    • Answer incoming calls across all Toro Service sites
    • Manage parts interpretation, quotes, and work orders for service requests
    • Keep customers updated on work order status
    • Collaborate with Service Managers to balance workload and pressure
    • Maintain customer and product data in ServiceMax
    • Perform additional administrative tasks as needed

    Located at Banyo, QLD. #LI-Onsite #LI – FG1

    What do you need?

    • Knowledge and experience in dealing customers
    • Knowledge of Toro products and experience with their operating characteristic (desirable)
    • Experience in workload planning, parts interpretation, or mechanical work is a plus
    • Ability to establish effective business relationships with internal and external customers
    • Excellent customer service focus
    • Strong computer skills, including CRM management
    • A valid Australian Motor Vehicle License (Forklift licence beneficial)
    • Toro technical background, SAP and ServiceMax skills will be highly regarded

    #J-18808-Ljbffr
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