Operations Manager - Sydney, Australia - Scape Australia

Description

Operations Manager
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$85,000 - $100,000:

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Full-time, permanent position:

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Multiple locations

• Sydney, Melbourne, Adelaide, and Brisbane

WHO WE ARE?

Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch).

We are a leading provider of student accommodation in Australia.

We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

Multiple locations avaialble

• Sydney

, Melbourne, Adelaide, and Brisbane


THE ROLE

The Operations Manager is a key leadership position, responsible for the smooth and effective operations of the allocated property or properties.

THE RESPONSIBILITIES

• Plan and manage resource levels to deliver highquality customer service and operations.
• Oversee and deliver onsite training for new customer service team members
• Provide outstanding customer service
• Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the portfolio.
• In liaison with the Facilities team, manage the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
• Management of customer arrears that meet the identified company target.
• Control of costs that deliver an under or onbudget performance.
• Meet or exceed budgeted shortterm and longterm revenue targets.

THE REQUIREMENTS

• Minimum 5 years' experience in a customer service/operations role.
• Demonstrated experience in leading through an environment of change.
• Prior experience in managing teams with strong leadership experience.
• Monitoring and controlling financials in accordance with set budgets.
• Experience in site operations in a highly customer focussed industry.
• Able to balance strategic planning with the ability to be practical and handson to ensure effective and timely implementation.
• Excellent written and verbal communication skills.
• Experience working in hospitality, accommodation, services, hotel, and retail industries.
• Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Exceptional conflict resolution skills.
• Formal qualification, preferably in hotel or business management (desirable).
• Ability to obtain a National Criminal History Check and Working with Children Check; and Qualified in First Aid, Mental Health First Aid or willing to participate in training.

THE PERKS
At Scape, we are all about creating and sharing good vibes.

Below are just some of the scape-tastic perks of joining our team:

• A day to celebrate your birthday, however you want
• A recharge day (known affectionately as a Bueller Day)

- 'Escapes' - stay at any of our buildings in any state for up to 5 nights free of charge

• Referral bonuses
• EAP, Sonder & Duress support

THE FINE PRINT
At Scape we believe that we are most successful and effective when we work together as a team. And we believe that this is done best, wherever possible, in person. This is particularly important as we continue to grow - both as a business and as a team. Please note that this does mean that we are a five-day-a-week in the office team.

Role opens: 25/11/22

Role closes: 25/12/22


Salary:
$85, $100,000.00 per year


Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sydney

NSW:
Reliably commute or planning to relocate before starting work (required)


Work Authorisation:

• Australia (preferred)