Student Success Specialist - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at General Assembly (not for Hatch)
Hatch is supporting General Assembly to find a great Student Success Specialist to join their customer service team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like General Assembly.

About the role at General Assembly

The Student Success Specialist is dedicated to the student experience in and out of the classroom, ensuring every aspect of campus and staff executes GA's value proposition, brand aesthetic and voice.

This person strives to create a world-class environment for students ensuring an inviting and conducive learning experience.

This role balances reviewing and analysing feedback, monitoring system operations and enacting automation and process improvements where appropriate, and serving as the main point of contact for students outside the classroom.

The Student Success Specialist is at the forefront of student-facing for Australia's physical and virtual space and is responsible for fostering a welcoming and inclusive community for all students and alumni.

Seniority
Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

Core Responsibilities

Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

Strengths

Service orientation
Actively seeks and develops strategies to help key stakeholders

Attention to detail

Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Verbal communication

Speaks clearly to convey information effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like General Assembly.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$50, $120,000.00 per year

Schedule: