Customer Care Consultant - St Marys, Australia - Australia Wide Office Staffing

Australia Wide Office Staffing

Verified Company

St Marys, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$60K plus super

Hours 8.30am to 4.30pm
Monday to Friday
St Marys or Lansvale location
Caravan & Camping Industry

The role:

Reporting to the Service Manager you will be responsible for providing a link between the company and the people who utilise their products or services.

Duties include but are not limited to:

Responding to customer and management feedback to improve the overall customer experience
Collating quotes using warranty claim assessments and data gathering
Processing warranty claims for the Service department through the company portal
Utilising the online portal to fulfill customer requirements
Coordinating all booking matters of the Service department
Completing daily courtesy calls & booking reminders
Assisting customers in the dealership pre and postservice
Liaising with customers regarding the scope of work completed
Submit parts order requests to the Stock Controller
Communicating with the Service Supervisor regarding the daily service schedule
Performing frontofhouse duties for the Service Department when required
Adhoc duties as required by the Service Manager

The person:
It goes without saying you have excellent communications skills, are a proficient computer operator i.e. MS Office Suite and demonstrate the ability to form strong relationships with both suppliers and customers. You have a positive attitude and enjoy working in a team environment.

NOTE:
You must have an Unrestricted Driver Licence; LR Licence would be highly regarded but not essential.