Food and Beverage Attendant- Aperture - Sydney, Australia - Capella Sydney

Capella Sydney

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Capella Hotels and Resorts.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history.

Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Aperture

Aperture occupies the magical, light-filled space at the core of Capella Sydney where the magnitude of the storied site and its transformation is on display.

The first venue to emerge from the reimagined Farrer Place foyer, Aperture is memorable for its confluence of international art, inimitable hospitality and abundance of nature including a seven-metre-high green wall featuring nearly 70 local species of flora.

Sitting beneath the bespoke kinetic sculpture 'Meadow' by Amsterdam-based Studio Drift, an expansive glass ceiling and the verdant canopy offered by two weeping figs, guests are invited to experience the signature food and beverage for which Capella is renowned.

Position Summary

The Food and Beverage Attendant is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of memorable dining experiences for all guests.

The individual anticipates and provides personalised service towards our guests and is knowledgeable about menu options, beverage lists and daily specials.

The Role

Be attentive and anticipate guests' service needs, including creating connections to understand their preferences in order to provide personalised service.
Upsell and promote specials advertised in the outlet.
Be knowledgeable of food and beverage items on the menu and have the ability to recommend menu combinations and up sell alternatives.
Assist other colleagues to ensure proper coverage and prompt guest service.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Recognises the importance of Forbes standards to deliver excellent service performance.
Ensures guests feedbacks and complains are communicated promptly to management.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for interdepartmental collaboration and support.
Maintains cleanliness of work areas throughout the day, practicing cleanasyougo procedures.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Be knowledgeable of and follow appropriate procedures for serving alcohol.
Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Talent Profile

Prior experience in similar role/capacity is ideal.
Working knowledge of restaurant systems (Symphony) is preferred but not required.
Good communicator with personable character and a passion in guest relations management.
Good command of written and spoken English.
Valid working rights in Australia.