Deskside Technician I - Hawthorn, Australia - Stefanini, Inc

Stefanini, Inc
Stefanini, Inc
Verified Company
Hawthorn, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Who we are:


  • Provide Windows, software, and hardware support, onsite in a corporate environment
  • Stage, provision, and deploy IT machines to end users following best business practices
  • Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
  • Troubleshoot VPN and VDI connectivity
  • Follow appropriate KB articles
  • Manage workload via ticketing software
  • Prioritize and complete work in a group and independently with mínimal supervision
  • Communicate technical information to nontechnical audiences
  • Smart Hands remote support for offsite resolver groups
  • Inventory management of IT assets including asset auditing
  • Other duties as assigned

What you'll get

  • Work with brilliant minds, often within a global capacity;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
- +1 years onsite or helpdesk support or equivalent experience

  • Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Demonstrate a high level of professionalism and strong personal interaction skills
  • High School Diploma or equivalent
  • Maintain valid driver's license
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule
  • Excellent troubleshooting capability
  • Ability to maintain composure while handling challenging, dynamic, rapidresponse support
  • Experience with Microsoft Office/ Office 365 suite
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