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Member Experience Strategy Lead - Sydney, Australia - Aware Super

Aware Super

Verified Company

Sydney, Australia

1 month ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At Aware Super we believe that we do well through doing good.

Finding ways to support our communities is part of our DNA and we have a track record of being bold and breaking new ground.

We have always believed that we have a responsibility to invest in ways that deliver strong returns for members at the same time as improving our communities, building a more sustainable economy and supporting employment locally and globally.

About this opportunity

The primary purpose of the Member Experience Strategy Lead role is to lead the implementation of Aware's Member Experience Transformation Program in connection with the overall business strategy.

They will lead the design and embedment of Aware's member centric resources, insights and behaviours across the organisation and champion an ideal member experience roadmap for all to strive for, ensuring accountability is assigned for critical journeys and track improvements and member outcomes.

They will drive the business to focus on improvements that will positively impact the member experience and enable stakeholders to prioritise for the member.

They will also shine a light on pain points within critical journeys that need elevation and solutions and drive staff to behave with the member at the heart of what they do / the way they work.

How do you exceed our expectations?
Minimum 10 years' experience in related field;
A strong ability to coach, influence and educate other people within the business/team, building both a passion for insights within the business as well as robust underlying processes;
Strong written and oral communication with strong project management and presentation skills including experience working with senior managers and executives, and the ability to position information and influence outcomes;
The ability to balance visionary, strategic thinking with pragmatism;
Persuasive and adaptive negotiating skills with a strong member focus;
The ability to work through complex commercial problems and evaluate information to establish the best decisions;
An innovative problem solving and decision-making approach with a focus on service delivery excellence and achievement of business objectives; and
Strong Leadership skills, empathy, strong effective communication.

Employee experience

We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers.

We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our people, members and communities.

Our people are focused on creating a diverse and dynamic environment that embraces and values differences and enables our team to bring their whole selves to work.

We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

Our members are at the heart of everything we do, and we CARE deeply, DELIVER honourably, and LEAD bravely.