Customer Service Representative I - Brisbane, Australia - Schweitzer Engineering Laboratories

Schweitzer Engineering Laboratories

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Essential Duties and Responsibilities_

Provide world-class customer care to both internal and external customers.
Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
Complete and pass required customer service certifications.
Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
Assist with customer feedback tracking and driving to customer satisfaction.
Understand. Create. Simplify.
Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications_

Minimum 1 year of customer service experience

Associate's degree or related business experience

Strong computer skills

Ability to learn concepts and technical details of products

Strong writing, proofreading, documentation, and communication skills

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment

Background check results satisfactory to SEL

Negative drug test result(s)

Ability to write and speak English coherently