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    Guest Service Agent - New South Wales, Australia - Grupo Mantra

    Grupo Mantra
    Grupo Mantra New South Wales, Australia

    1 week ago

    Default job background
    Casual
    Description

    Mantra Chatswood is located in the centre of Chatswood, a thriving business and shopping district, 10km north of Sydney's CBD. The hotel offers contemporary, apartment style accommodation, featuring 165 Studio, one and two bedroom apartments; each stylishly decorated and equipped to cater to all Sydney accommodation travel needs.

    We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Guest Service Agent (receptionist) .

    As our next Guest Service Agent, you will:

  • Oversee the daily operations of the property
  • Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
  • Supervise and monitor Team Members with true leadership ability that motivates the entire team
  • Provide a high level of customer service and a genuine personable service style that blows our guests away
  • Assist in the preparation of rosters and use Excel on a daily basis

    • What we are looking for:

  • A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
  • The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
  • The flexibility to work shifts including early mornings, evenings and weekends
  • A person with proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS advantageous but not necessary
  • Someone with previous experience in a Front Office hospitality role
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