Member Service Agent - Sydney, Australia - Australian Military Bank

Australian Military Bank

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Permanent opportunity for an immediate start

Location
Wynyard
Inbound Member Service Centre in a Mutual Bank

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products.

As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals.

We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

Your Role:

The Member Service Agent is also responsible for:

Member Focus

First point of contact for new and existing members
Selfservice accessibility; educating and encouraging member usage of variety of digital solutions
Contact quality improving member experience
Member satisfaction
Member Verification members are verified as per current KYC requirements

Member Fulfilment

Identifying opportunities to:

Cross sell lending opportunities to the appropriate channel as prescribed by members
Cross sell General Insurance products that meet the members needs
Refer Superannuation products
Increase the Retail Deposit portfolio

Member Resolution

Identify and investigate member pain points or complaints
Maintain member contact records through clear and concise feedback at each point of resolution including up to date interactions
Working in collaboration with key stakeholders internally and externally to meet the members needs
Correct tracking and monitoring of the member complaint and recording within the banks approved complaints registers

About You
To be successful in the role you will demonstrate the below key attributes and experience:

Lending
basic understanding of lending products and services
Sales competency
High level of customer service and phone manners
Tech/Digital savvy
Ability to work in a busy environment
Excellent communication skills (both written and verbal)
Ability to retain, interpret and relay information
Problem Solving
Strong interpersonal skills with a desire to continue selfdevelopment

Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:

Staff Banking product + Services discounts
Novated Leasing options
4 weeks Paid Parental + Purchased Leave option
Referral Reward Program
Employee Assistance Program
Annual Flu Shot + Blood Donor Leave
Polo Shirt provided
Service Awards

Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs.

You will be provided with training and coaching on the job to provide you with the tools to be successful in this role.

Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today