Customer Relationship Specialist - Deer Park, Australia - V Connect Community Care

Description

Job description

V Connect Community Care is a growing NDIS provider that seeks to provide genuine and quality support and services to its participants.

We are looking at growing our business and are looking for a new Customer Relationship Specialist to lead business development.

Responsibilities

• Identify and lead business development opportunities proactively

Develop and execute marketing strategies to promote the business and increase brand awareness

• Outsourcing and contacting potential clients within the sector and arranging meetings
• Manage promotional events

Regularly engage with internal/external key stakeholders with the aim to build strong connections and grow referrals

• Develop and maintain positive relationships with clients and their representatives, internal and external stakeholders, key personnel within the NDIS, and other government agencies
• Develop, implement, and maintain operational and administrative systems and procedures to support the effective management and monitoring of highquality service delivery
• Ensure feedback from clients is sought and acted upon to improve service provision and recommend and implement changes to services as appropriate
• Proactive engagement with regulator functions and processes and attendance at NDIS / Selection Criteria
• Be able to work with KPIs and targets
• Converting leads into prospects
• Consulting with cold and warm leads to provide advice and solutions to participants and help them understand the NDIS process

Qualifications

• Must have a minimum of 1year experience within the NDIS industry in a similar role or have significant experience as either an NDIS Support Coordinator, NDIS Local Area Coordinator, or NDIS Plan Manager and now looking to segue into a Customer Relationship Specialist role.
• Selfmotivated & a gogetter
• You enjoy working with participants to deliver an exceptional sales experience
• This role is based on building relationships with industry contacts as well as participants, advocates, families, and carers looking for services
• Exceptional communication skills you're a natural communicator and empathetic towards our participants & their families
• Knowledge of NDIS practice standards, developing and implementing of tailoredcare plans
• Highlevel consultation skills
• Due to the nature of the role, traveling will be required, and therefore current driver's license is mandatory.
• With valid Working with Children Check and NDIS Worker Screening Check

Job Types:
Part-time, Casual


Salary:
From $30.00 per hour


Benefits:

• Referral program
• Travel reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Commission

Application Question(s):

• With valid NDIS Worker Screening Clearance
• With valid Working with Children Check

Experience:

• Customer relationship management: 1 year (preferred)

Willingness to travel:

• 50% (preferred)