Service Support Officer - Keswick, Australia - Big Screen Video
1 week ago
Description
About Big Screen Video
At BSV, we bring spaces to life through digital installations.
From billboards, scoreboards, video screens and signage, our big screens make landmarks, organisations and venues across Australia and New Zealand more attractive to the crowds our clients engage.
With offices in Sydney, Melbourne, Gold Coast, Adelaide and Shenzhen (China), BSV have completed over 1100 projects across 4 countries.
About the Role
Due to rapid business growth we are looking to fill a Helpdesk Service Support role.
The successful applicant will be responsible for ensuring the smooth monitoring of BSV installations with a particular focus on quality control, fault finding and meeting demanding service level agreements.
Service Support organise and liaise with onsite technicians to assist them in resolving faults and provide technical support to BSV clients and colleagues.
This is an excellent opportunity to make this role your own with opportunities to develop and grow within the business.
Our Values
At the heart of it all, BSV is built on five simple values:
- Utmost respect. For clients, their stories, and customers.
- Noreceipt certainty. Our quality creates inherent trust.
- Doing things properly. We give everything to every project.
- Relationships. We're people's longterm partners.
- A sense of fun. We work with laughter and smiles.
Benefits and perks
We believe in development at BSV and provide genuine opportunities for career growth and progression through the company. You will be joining a vibrant and energetic workplace, supported by a friendly and accessible team.
We care about our team's well-being and offer an Employee Assistance Program, where all staff have the opportunity to access counselling services free of charge.
About You
You must have experience in:
- IT fault finding
- Customer Service
- Administration
Desired, but not essential:
- White card
- Working at heights
Our ideal applicant will be:
- A great problem solver
- Attentive to detail
- A clear and effective communicator
- Excellent with time management
Salary:
$ $32.00 per hour
Benefits:
- Professional development assistance
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
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