Customer Service Consultant - Yennora, Australia - New Start

New Start

Verified Company

Yennora, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are currently hiring an experienced
Outbound
Customer Care Consultant for to work at our
Yennora (Sydney NSW) site

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**
Some of your key responsibilities include:

Provide accurate, valid and complete product & service information by using the right methods/tools to both internal and external customers
Research, identify and resolve customer complaints using appropriate resources
Process orders forms and required requests

Experience & Personal Attributes

Strong customer service skills with a member experience focus
Excellent written and verbal communication skills, and a pleasant phone manner
Established history of consistently delivering results and achieving set targets
Proven track record of reliability and punctuality in a structured environment
Proven ability to solve complex problems and deliver innovative solutions
Ability to work under pressure and maintain set target levels
Openness to feedback and willingness to develop professionally
Proven ability to solve complex problems and deliver innovative solutions
Previous experience in working in a collaborative and professional team environment
Intermediate computer literacy and keyboard skills (MS Office suite), and excellent attention to detail and accuracy