Enquiries Officer - Bendigo, Australia - Labour Hire Authority

Labour Hire Authority

Verified Company

Bendigo, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
North West Region | Bendigo

Job type:
Full time

Organisation:
Labour Hire Authority

Salary:
$74,580 - $90,558

Occupation:
Customer Service/Call Centre

Reference:
VG/LHA/LHA/1792876

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team.

As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria.

LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the _Labour Hire Licensing Act 2018 _(Vic) (Act).

About the role

Reporting to the Team Leader, Enquiries and Complaints, this role will support the licensing functions and front-line services in the LHA Licensing Team.

As a front-line professional response person, this role is vital as the first point of contact to LHA.

The Enquiries Officer is responsible for managing predominately inbound calls providing a high quality and a timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects.

The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and either resolve or triage to the appropriate business area.

This role has a flexible work location with an option of Melbourne CBD or Bendigo.

About you

Highly evolved outstanding customer service, communication, and interpersonal skills
Flexible and able to demonstrate tact and diplomacy and maintain confidentiality
Excellent interpersonal and problemsolving skills
Effective communicator and listener with ability to build and maintain good relationships with our stakeholders
Enthusiastic person who is passionate about improving workers' lives
Ability to work in a fastpaced team environment dealing with competing priorities

**How to Apply