Customer Insights Analyst - Sydney, Australia - ING Group
Description
It's a fun and exciting time to join ING, Australia's most recommended bank for the 4th consecutive yearWe're looking for an experienced
Customer Insights Analyst - Customer Strategy, to join our high performing team.
OurCustomer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviours to deliver high impact and tangible financial results.
You'll be participating in planning, forecasting, deep-dive portfolio and behavioural analyses and ultimately providing intuitive and actionable insights to improve our business functions and customer experience.
You'll be well-versed in data discovery and manipulation and have the goal of transforming business requirements into analytical approaches and insights.
Are you ready to make a real impact to our business and those customers who are going through hardship and most in need? Then this is the role for youWhat you'll do
- Produce comprehensive analytics at all layers planning, forecasting, behavioural analysis, customer lifecycle & value management
- Utilise data visualisation techniques to powerfully convey insights and facilitate data discovery
- Recommend process improvements to senior stakeholders
- Mentor and support junior Insights Analyst(s) who support the daytoday production of analytics assets.
What are we looking for?
- Extensive experience with querying languages (SQL, SAS) or other data mining and manipulation tools
- Experience in building predictive analytical models (e.g. Python)
- Experience with Tableau for effective data visualisation
- 2+ years' experience monitoring and delivering predictive analytics to optimise process performance
- Excellent written and verbal communication skills
What's in it for you?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity to give back to our community.
- International Career Opportunities
- Drop everything and learn with over 16,000 professional and personal development courses to choose from
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
**Applications close Tuesday 28th February 2024
More jobs from ING Group
-
Technical Trainer
Sydney, Australia - 2 weeks ago
-
Portfolio Manager
Sydney, Australia - 3 weeks ago
-
Quality Control Analyst
Sydney, Australia - 3 weeks ago
-
Channels Analytics Coe Lead
Sydney, Australia - 1 week ago
-
Head of Talent and Learning
Sydney, Australia - 3 days ago
-
Product Owner
Sydney, Australia - 3 weeks ago