Business Support Officer - Perth, Australia - Amana Living

Amana Living

Verified Company

Perth, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 496534

Work type:
Full time

Location:
Perth CBD, Inner & Western Suburbs

Categories:
Administration Assistant

ABOUT US

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962.

We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

THE ROLE

The Business Support Officer (Retirement Living) is an administrative support role that reports to the Village Management Lead and liaises directly with Village Managers and Sales Consultants coordinating key administrative tasks and providing exceptional customer service to meet the needs of Amana Living's residents' and their families.

_ Key responsibilities_

Implement and maintain a resident information book, resident lists and NOK details
Work with the Operations Manager
Retirement Living to implement findings from Resident Satisfaction Surveys
Assist the Village Management Lead with administrative functions in relation to new clients looking to enter villages.
Provide administrative support to assist with village budgets and end of year annual general meetings.
Assist Village Managers with complaint and conflict resolution and any issues that may arise.
Engage with Village Managers to facilitate and assess social, emotional, financial, spiritual and environmental networks for new and existing residents.
Foster and build upon relationships between Residential Care, Home Care and Retirement Living stakeholders on colocated sites
Liaise with relevant community services such as hospitals, social workers, and doctors etc as required.
Maintain appropriate resident records, and administrative files, including supporting the completion of the annual Property Conditions report for each unit.
Actively participate in quality improvement programs and meetings to support continuous improvement and the promotion of efficient operations while minimizing the impact on residents and staff.
Provide planned and unplanned leave cover for Village and Sales Managers across multiple sites when required.
Processing of sales and marketing across villages including advertising, contracts, and settlements

ABOUT YOU

_ Competencies & Behaviours_

Previous experience in a similar Housing/Retirement Living position.
Background working with people with diverse needs and expectations.
Exceptional customer service skills and quality standards.
Superior communication and interpersonal skills
Strong time management, organisational and problemsolving skills
Advanced computer literacy and experience with Microsoft Office software and client management databases
Understanding of sales, marketing and Retirement Living contractual obligations _(desirable)_

_Essential Criteria_

Evidence of COVID19 and Current Flu vaccinations
Ability to obtain a National Police Clearance _(within 6months validity)_
Successful completion of preemployment health form and reference checks
C Class Driver's Licence

WHAT'S ON OFFER

Working for Amana Living offers you a fulfilling career with the opportunity to have a meaningful impact on the community we support, while advancing your professional development in a high performing team.

Salary packaging benefits up to $18,550 per annum
Discounted private health insurance with HBF and Medibank Private
Health and Wellbeing programs and more

Shortlisting and interviews will commence immediately.

Advertised: 18 Mar 2024 W. Australia Standard Time

Applications close:

**Position Description