Strategic Psychological Injury Specialist - Melbourne, Australia - Allianz Australia

Allianz Australia

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Allianz is a Flex Ready Employer, flexible & remote working options are available:

Flexible on location, anywhere in Victoria:

-
Join the business as we invest in ambitious plans for growth

Are you looking for an opportunity to have an impact?

This is an opportunity for you to use your expertise in the mental injury claims space to help drive strategic initiatives and support our claims teams.

The key focus of this role is to complete initial assessments of mental injury claims to ensure best practice is applied early on in the claim, providing the greatest opportunity for successful return to work for impacted workers.

Additionally, you will support claims teams at all stages of a claim to continue the provision of targeted supports for recovery.

You'll be responsible for:

Establishing and maintaining strong working relationships with key external and internal stakeholders (including WorkSafe, Occupational Rehabilitation and other Third Party Providers).
Working closely with the business to support consistent delivery of customer experience and sustainable outcomes, whilst proactively seeking opportunities to improve NPS.
Engaging with Claims teams to identify business improvement needs and implement practices to assist with driving the business vision and strategic direction.
Drive the injury management program to deliver improved social, health and commercial outcomes for all key stakeholders
Supporting, refining and reviewing opportunities for continuous improvement of processes that optimise performance
Coaching claims teams and embrace role as an SME on mental injury management.

Important to your success:

Provisionally or Fully Registered Psychologist
OR a degree in Allied Health with 4+ years in Worker's compensation or Occupational Rehabilitation
Demonstrated ability in coaching and mentoring
Experience in delivering training and/or presentations (desirable)
You will bring an ability to influence and manage multiple stakeholders (internal and external)
You will have a focus on quantitative and qualitative performance measures

What's on offer?

Be part of a team that's openminded, supportive, approachable and genuinely focused on outcomes
Experience a culture where everyone belongs and new ideas are embraced

About us
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need.

We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?

Job Level:

Professional

Location:

Melbourne, VIC, AU, 3000
Available until:05/08/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

29784