Planner / Scheduler - Midland, Australia - Chorus

Chorus

Verified Company

Midland, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Benefits

Great worklife balance
12 month fixed term position
Hourly rate of $31.7
Attractive salary packaging options (up to $15,900 per year taxfree) and an additional $2,650 for Meals and Entertainment
Make a difference as a member of a passionate, collaborative team

About Chorus

Chorus is a WA based organisation with close to 1000 staff and volunteers who support seniors, people on the mental health recovery journey and those living with disability.

Our purpose is to enable people to live the life they choose at home and in the community.

We have designed a structure that focuses less on management and hierarchy and more on the things that matter - relationships, customers, and communities Our network of small local teams enables Chorus people to be more connected to each other and feel a sense of belonging.

About the role
We are currently looking for a
Planner (Scheduler) to join our team for a 12 month period. This role is currently based in Carlisle and will be supporting customers in the Midland area. The purpose of this role is to connect customers with their local team. At Chorus, all team members have a role to play in directly supporting customers. This ensures that we keep the customer at the centre of everything we do.

No day is the same and you'll get to enjoy a variety of work which can include:

Providing a friendly and highly responsive customer contact experience across all communication channels
Providing direct care to our customers including assisting with social supports in a group setting and on a 121 basis, domestic assistance and helping to build connections between customers and the local community
Creating and maintaining a service schedule for our customers that meets needs, preferences, and budget
Maintaining front line worker rosters to ensure the most effective use of resources and to help make Chorus a great place to work.
Contributing to resource planning
Collecting customer information and completing administrative updates on relevant systems
Working collaboratively withthe local team torespond to customer requests and resolvingcustomerconcerns in a timely manner
Receiving customer payments and resolving customer invoice queries
Considering each stage of allocating new services to increase efficiency and customer satisfaction
Making transport bookings
Running daily morningchecks and supporting the team by organising cover for staff absences

This is what you will need:

Experience in a customer centred, scheduling environment
Experience supporting people living with disability, on the mental health recovery journey and/or seniors
A passion for developing and nurturing relationships with customers, their families, and other key stakeholders
Able to work both autonomously, as well as within a high functioning team
Team player and collaborative problem solver
A fantastic work ethic
A strong attention to detail
Strong written and verbal communication skills
Experienced in the Microsoft Office package

Prerequisites:

An NDIS Worker Screening Check
Current Western Australian Drivers Licence
Your own vehicle
Rights to work in Australia
Current First Aid Certificate with 12 months or less currency (or willing to apply)

How to Apply:

Shortlisting will commence immediately
Chorus isan equal opportunity employer.

Applicants from a variety of cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply.