Technical Management Specialist - Perth, Australia - BT

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Technical Management Specialist

Job Req ID:18291
Posting Date:21 Jul 2023
Function:Cyber Security
Location:Perth_, Australia
Salary:Competitive
Recruiter:

Hiring Manager:

Career Grade:

Internal Closing Date:

Key Purpose of role

To manage and administer security technologies for BT and its Global customers.
Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. Onboarding of new product to operation team and taking contract ownership.
What I'll be doing your responsibilities
Form an integral part of 24*7 rota to provide security inlife support
Work on complex incidents, problems and changes within the Operational environment.
Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
Be the technology SME for specialised product as per contract or business need
Be the Contract SME obtaining full infrastructure, tools and process knowledge.
Be the Single point of Contact for design or contract team for any operation query or escalation support
Contribute to new Product launch and technical evaluation for managed security services
Provide escalation support to team members including first and second line of defence.
New customer onboarding and Acceptance into Service of new product for existing customers.
Root cause analysis and building PIR as and when required
Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management

The technical skills needed

Mandatory: Handson experience in operation and management of security infrastructure.
Minimum Troubleshooting experience of 6 years of experience on following products/technologies:
Cisco Firepower/FTD/FMC/ASA
Implementation and operation support experience on ASM
Zscaler
Understanding of Identity and Access management solution, CyberArk, Cisco ISE, SGT's
Ability to provide Tier 3 support and manage complex and escalated tickets
Knowledge of Cyber Security domains will be an added advantage
Stakeholder management and ability to work under pressure
Effective oral and written communication

Experience you would be expected to have

7 years Experience of working in a global security operation environment, ticketingtools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
CCNP/CCIE Security, PCNSE
Professional Qualification such as B.E./B.Tech/MCA
Diploma in a relevant field is Acceptable
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new startups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multiskilled team that makes a significant impact to society.