Service Catalogue Manager - Sydney, Australia - eHealth NSW

eHealth NSW

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type:
Permanent Full Time

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Position Classification:Health Manager Level 4
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Remuneration:$130,373 - $155,983 per annum plus 11% superannuation

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Hours Per Week:38

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Location:Flexible work options include a mix of work from home and from one of our offices based in Sydney and Newcastle

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Requisition ID:REQ429150

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Applications Close:Wednesday 13 September 2023, 11:59PM

Join the team driving the digital transformation of Australia's largest public health system

About us
Working at eHealth NSW is more than a job.

Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW.

It's a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people's lives.

Our people are at the heart of who we are.

We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.

Come work with us
We have an exciting opportunity in the Service Enablement team for a Service Portfolio and Catalogue Manager.

Reporting into Service Enablement Manager you will be part of the team responsible for monitoring, managing, and maintaining the portfolio of IT services in line with best practice and the eHealth NSW Service Lifecycle Framework, and ensuring the IT Service Catalogue is updated with easily consumable information for available services.

The role requires collaboration across eHealth directorates and multiple key stakeholders to contribute to the design, monitoring and optimisation of services to ensure business expectations are being met.

This role will be based within the Service Enablement team and will be a key role in delivering Service Portfolio and Service Catalogue Management related activities for a significant Service Management change program within the eHealth NSW Customer Services (CS) branch.

What you will do
As an integral member of the Service Enablement team, you will:

Develop and lead the implementation of IT Service Portfolio management practice aligned to the overall Service Lifecycle Framework and based on best practices, championing the practice through education, information, developing metrics that track service delivery and driving buy-in with stakeholders of all levels, from technical resolvers to product and service owners, customers, and senior management.
Maintain uptodate information about eHealth's Service Portfolio and services including monitoring and optimizing the existing IT Service Portfolio in terms of consumption, quality, availability, and profitability, ensuring that the services are fit for purpose, drives value services and meet business needs.
Develop, maintain, monitor and optimize the Service Catalogue in terms of consumption, quality, availability, and profitability, ensuring that it is fit for purpose, drives value services and meets business needs.
Contribute to the development of new services and lead the establishment of lifecycle management for services in the portfolio, providing direction and guidance to business areas to ensure the best IT services to match strategic business needs of eHealth.
Establish and foster relationships with all partners and relevant stakeholders including the IT leadership, service line, finance, business partners, and customers.

More information about the Service Portfolio and Catalogue Manager role, can be found in the POSITION DESCRIPTION.

About you
The skills, knowledge and experience we are looking for in you are:

Demonstrate a collaborative and team-centric approach.
Thorough understanding of all ITIL practices and indepth knowledge of how these practices interact with Service Portfolio and Service Catalogue Management.
A handson approach as well as the ability to think strategically to ensure outcomes are aligned with eHealth objectives.
Handson ServiceNow experience in Request Catalogue, Service Catalogue, Service Portfolio and/or Application Portfolio.

If this sounds like you and you're looking for a rewarding new opportunity, we would love to hear from you.

Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health

These include:

Flexible work options
Skills and leadership development training programs
Salary Packaging
Health and wellbeing programs

More information about these benefits can be found on our Benefits Page.

Valuing diversity and inclusion
For more information on the strategies in place to support diversity and inclusion, such as NSW Health's Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please v