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    Guest Services Officer – Bell Desk - Melbourne, Australia - Hyatt

    Hyatt
    Hyatt Melbourne, Australia

    4 days ago

    Default job background
    Full time
    Description

    Summary

    About Park Hyatt Melbourne

    Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

    About the Role

    As the Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service to our customers in accordance with Hyatt International's brand standards. Working in a team of 20, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.

    Some of the responsibilities include

    • Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
    • Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
    • Safely valet park vehicles into the car park
    • Handling guest enquires and requests and being familiar with Melbourne and its surroundings
    • Ensuring the driveway, door and main entrances are always kept clean and tidy and all signs are in the correct positions
    • Opening doors for all guests
    • Promptly taking guest luggage efficiently to and from the guestrooms
    • Assist Concierge with basic functions
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